Hilton Hotel
Job Description
A Waiter/Waitress is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.As a Waiter/Waitress, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/Waitress will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage guest queries in a friendly, timely, and efficient manner
Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
Ensure knowledge of menu and all products
Ensure mis-en-place is well stocked at all floor stations
Follow correct reporting procedures if faced with issues
Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
Comply with hotel security, fire regulations and all health and safety legislation
Requirements
Waiter/Waitress serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
01. Positive attitude
02. Good communication skills
03. Committed to delivering high levels of customer service
04. Excellent grooming standards
05. Flexibility to respond to a range of different work situations
06. Ability to work on your own or in teams
07. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions
08. Experience in Food and Beverage department and/or industry
09. Previous experience of cash handling
10. Knowledge of Food Hygiene Regulations