Dubai Customer Service Jobs – Almeerai

Job Description

We are looking for friendly and proactive Customer Service Representatives to assist our clients with their inquiries, provide product information, and resolve any issues or concerns they may have. The Customer Service Representative will be responsible for delivering a high level of customer satisfaction through effective communication and problem-solving skills.

Job Responsibilities

Serve as the first point of contact for clients, responding to inquiries via phone, email, or chat in a timely and professional manner.
Listen to clients’ concerns and provide appropriate solutions or escalate issues to the appropriate department for resolution.
Assist clients with product information, pricing, and availability inquiries.
Process orders, returns, and exchanges accurately and efficiently.
Keep detailed records of client interactions, including inquiries, comments, and complaints.
Collaborate with other departments to ensure timely resolution of client issues.
Continuously strive to improve the customer service experience by identifying areas for improvement and implementing solutions.
Stay up-to-date on product knowledge, policies, and procedures to provide accurate information to clients.

Job Qualifications

High school diploma or equivalent qualification.
Proven experience in a customer service or related role.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Ability to remain calm and composed under pressure.
Proficiency in computer systems and software, including Microsoft Office applications.